Published: Wed, 09 Oct 2024 16:51:14 GMT
Position: Senior Product Designer, Referrals & Reviews
Company Overview:
Jobber is dedicated to helping people in small businesses succeed. We specialize in working with small home service businesses, such as local plumbers, electricians, painters, and landscapers, to modernize the way services are delivered through innovative technology. Our platform, Jobber, enables these businesses to easily quote, schedule, invoice, and collect payments from their customers, while providing a seamless and professional customer experience. As the service industry continues to evolve and customers demand more, we empower our clients to run their businesses efficiently and effectively on their own terms.
Our culture is built on transparency, inclusivity, collaboration, and innovation, and has been recognized by organizations such as Great Place to Work, Canada’s Most Admired Corporate Cultures, Globe and Mail’s Canada’s Top Growing Companies, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an executive team boasting over 30 years of industry experience, we have made significant strides since our inception in 2011, but we are just scratching the surface of our potential to support our customers.
Position Overview:
As a Senior Product Designer at Jobber, you will play a crucial role in shaping and delivering impactful user experiences. By utilizing your expertise in UI, UX, research, and content design, you will be responsible for transforming user and business problems into polished interfaces and exceptional experiences. Reporting to a Design Manager, you will be challenged, given opportunities for growth, and supported in furthering your career.
In this role, you will be a vital member of the Win Work Group, where you will shape and define how service providers market and grow their businesses. Your focus will be on our new Referrals and Reviews product within the Win Work portfolio, where you will be responsible for creating new features that help service providers and their customers by understanding their unique challenges and crafting end-to-end experiences that support their business growth.
Team Overview:
As part of the larger Product Development team, our Product Designers work closely with Product Managers and Engineers to achieve goals for our business and our users. Our Product Design approach is decentralized, allowing you to work closely with a specific group of Engineers and Product Managers, gaining expertise and becoming a design leader for your peers. Our team is crucial to the success of Jobber, as we strive to create software that adds value to thousands of people worldwide.
Key Responsibilities:
– Be a key contributor to a product group, delivering innovative solutions across our product ecosystem
– Define a design vision for your team and stakeholders through wireframes, flow diagrams, interface designs, and mockups
– Utilize qualitative and quantitative research methods to understand user needs and influence your team and others with your findings
– Ensure consistent, thoughtful, and thorough user experiences are delivered by your team and other teams
– Mentor and provide feedback to other designers at Jobber, helping them achieve similar outcomes within their product areas
– Contribute to and lead UX strategy in partnership with your Product Owner
Qualifications:
– Proven experience as a designer in a team setting, working with web or mobile SaaS products
– Proficiency in design tools such as Figma, Miro, and pencil and paper
– Strong understanding of the difference between a good and bad user experience and the ability to drive positive change
– Expertise in visual and interaction design, demonstrated through a shared portfolio
– Curiosity to uncover customer pain points and creatively solve them, with an understanding that failure is part of the process
– Familiarity with the constraints and opportunities of designing for the web and mobile
– Exceptional communication skills, both written and verbal, and the ability to collaborate effectively with others
What You Can Expect from Jobber:
At Jobber, we are committed to creating a positive and fulfilling work environment for our team. As one of Canada’s Top 10 Great Places to Work, we offer:
– Competitive total compensation package, including extended health benefits with fully paid premiums for both physical and mental health, retirement savings plan matching, and stock options
– Dedicated Talent Development function, including Development Coaches, to support your career growth and help you reach your goals
– Support for all types of breaks, including vacation time, rest and recharge days, birthday leave, health days, and parental leave top-ups
– A unique opportunity to make a significant impact in a $400-billion industry that has yet to have a dominant player
– A team of humble, supportive, and customer-focused individuals
Diversity and inclusivity are essential to our team’s success, and we welcome individuals from diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer and are committed to providing accommodations for applicants at any stage of the hiring process.
About Jobber:
Jobber is revolutionizing the service industry, one job at a time. Our platform connects tens of thousands of people worldwide, delivering billions of dollars in services to satisfied customers. We exist to help small businesses succeed, and when they do, we all win. Join us on our mission to transform the way service is delivered. Apply link
