Published: Fri, 11 Oct 2024 04:50:11 GMT
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Position: Senior Analytics Consultant
Company: SuccessKPI
Location: Remote (India)
Employment Type: Full-time
SuccessKPI is a global company dedicated to achieving success through collaboration and a strong sense of community. We value innovation and encourage our employees to be builders and creators, shaping the future of our organization. We believe in offering competitive benefits, but we prioritize helping our employees thrive in today’s ever-changing world. As a fully remote team, we offer a flexible work environment that prioritizes work-life balance. If this sounds like a company you would be proud to work for, apply today!
We are seeking a self-motivated Senior Analytics Consultant with a proactive mindset and a passion for solving complex business and technology problems. This role requires a professional who is eager to develop skills in consulting, presales, support, and customer success. As an associate consultant, you will have the opportunity to work with senior leadership and quickly engage with clients and prospects. Unsure if you have what it takes? If you are smart, driven, and interested in learning new technology, this is the perfect role for you!
Why work for SuccessKPI:
– Be part of a diverse and dynamic company culture that employees are proud to be a part of
– Join a fast-growing global company in the rapidly expanding analytics space
– Opportunity for career development and growth as we continue to scale
– Work alongside industry experts and build valuable relationships
– Collaborate with our leadership team to strategize and solve customer challenges – your voice matters at SuccessKPI!
What You’ll Do:
– Utilize analytics tools to extract business insights
– Collaborate with clients and internal teams to analyze, design, and deliver innovative call center analytics solutions for various industries
– Work closely with IT and business clients to align business needs with technical capabilities
– Design and implement systems using our AI/Machine Learning technology stack
– Participate in client meetings and workshops, playing a key role in client relations
– Document best practices to enhance our knowledge base
What You’ll Bring:
– Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or equivalent experience
– Minimum of 7 years’ experience in SaaS
– Completion of 1+ AWS certification or related cloud experience is a plus
– Experience with MicroStrategy Reports, Dashboards, and Freeform SQL reports is a must
– Strong working knowledge of SQL and ability to write and optimize complex queries
– Hands-on experience with RedShift is a plus
– Background in linguistics and behavioral science
– Speech and text analytics skills, with the ability to identify topic trends
– Experience with ramp and ongoing monitoring
– Knowledge of end-to-end data flow and analytics skills
– Quality management skills, including the ability to build frameworks and provide recommendations for improvement
– Strong interpersonal, verbal, and written communication skills to effectively communicate with various audiences
– Analytical and logical problem-solving approach
– Ability to thrive in ambiguous and fast-changing environments
– Self-motivated and able to work independently and provide direction to a team
SuccessKPI India Benefits:
– Virtual work opportunities
– The chance to work for a fast-growing company and make an impact
– Paid holidays and leave
– Parental leave
– EPF
– Medical insurance
– Accidental disability coverage
– Perk stipend
– Stock options
– Opportunities for development and career growth
About SuccessKPI Inc.:
SuccessKPI is a thriving business that offers an AI-rich, pure SaaS analytics and automation platform for contact centers. Our platform combines a robust data lake and business intelligence layer with quality management, speech and text analytics, and real-time action capabilities to improve customer conversations. Our customers can start seeing results in minutes, removing obstacles for contact center agents, managers, and executives to deliver excellent customer experiences.
For more information on SuccessKPI, please visit our website at successkpi.com.
SuccessKPI is an Equal Opportunity Employer – M/W/D/V/GI/SO/A/P/E. Apply link
