Published: Tue, 22 Oct 2024 12:50:33 GMT
Position: E-Commerce User Experience (UX) Specialist
Employment Type: Full-time (40 hours per week), remote
Company Overview:
The Global Talent Co. connects top talent with leading technology companies around the world. We offer stable employment, competitive compensation, opportunities for career growth, and a community of over 25,000 like-minded marketing professionals.
Our client is a rapidly growing e-commerce brand that is revolutionizing customer experiences in the digital landscape. They are preparing to launch a new website and implement an innovative loyalty program, with a strong focus on customer satisfaction, loyalty, and conversion through creative online solutions.
About the Role:
We are looking for a UX Specialist with a strong portfolio showcasing their expertise in user experience, adaptability, and out-of-the-box thinking in website management. The ideal candidate will be a strategic and creative thinker with a passion for improving customer journeys and creating engaging digital experiences.
Key Responsibilities:
– Collaborate with cross-functional teams to develop a top-tier customer experience strategy for the upcoming website launch in FY25. Provide recommendations to increase conversion rates, customer satisfaction, and loyalty.
– Oversee the customer experience post-launch, ensuring the website meets brand standards and contributes to overall brand equity. Monitor and analyze performance metrics to identify areas for improvement.
– Ensure consistency with branding guidelines throughout the website, enhancing the brand’s online presence and equity through a cohesive and engaging experience.
– Develop and manage the website’s content strategy, working with content creators to align content with business goals and customer engagement strategies.
– Map and optimize the end-to-end customer journey, focusing on improving engagement and conversion rates through best practices and innovative solutions.
– Assist in the creation and implementation of a new customer loyalty program to increase retention and lifetime value.
– Support project management of the new website build, coordinating with external development teams to ensure timely and successful project completion.
Qualifications:
– Bachelor’s degree in Marketing, Business, Digital Marketing, or a related field, or equivalent experience.
– Minimum of 3 years of experience in website management, user experience strategy, or digital marketing, preferably with Shopify.
– Strong understanding of user experience best practices and customer journey mapping.
– Experience in content strategy, working with creative teams to produce engaging website content.
– Proven track record of managing and optimizing website performance to increase engagement and conversions.
– Ability to maintain brand consistency across all digital touchpoints.
– Strong analytical skills for tracking performance metrics and making data-driven improvements.
– Excellent communication skills and ability to collaborate with cross-functional teams.
– Experience in project management, particularly with website development projects.
Join our team and be part of a collaborative and innovative environment where your skills and expertise will make a meaningful impact. We offer competitive compensation, professional development opportunities, and a supportive team culture. Apply now and take the next step in your career with us.
At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and talented individuals worldwide. We believe that everyone should have equal access to opportunities, regardless of their country of origin. Apply link
