Published: Mon, 28 Oct 2024 06:50:46 GMT
Job Title: Senior Solutions Engineer at Flatfile
Company Overview:
Flatfile is a rapidly growing company that specializes in building an AI-powered data exchange platform. Our platform allows enterprise data to flow 100x faster, making it a game-changer for productivity and progress. We are seeking a dedicated and customer-focused Senior Solutions Engineer to join our team during this pivotal moment. As we continue to grow, we are looking for someone who understands the importance of our customers and the impact of delivering effective solutions.
Position Overview:
As a Senior Solutions Engineer at Flatfile, you will play a critical role in the success of our company. Working closely with our customers, you will lead the technical implementation of our platform, ensuring seamless integration into their diverse environments. In collaboration with our Product and Engineering teams, you will design, configure, and deploy solutions that fully utilize Flatfile’s data onboarding capabilities. Additionally, you will work directly with customers to refine integrations and exceed their unique needs.
Reporting to Jevon Wild, Manager of Solutions Engineering, this role may also be listed as Senior Forward Deployed Engineer or Senior Solutions Architect at other companies.
Why is this role important to us now?
Flatfile is experiencing rapid growth, particularly among larger clients with complex data integration requirements. As a result, we are excited to welcome a Senior Solutions Engineer to help us meet these demands by improving and scaling our technical implementation processes. This role is essential in ensuring our customers have a smooth and efficient integration experience with Flatfile’s platform, directly impacting their success and satisfaction with our solutions.
Key Responsibilities:
– Lead the configuration and customization of Flatfile’s data exchange platform to seamlessly integrate with customer workflows and systems
– Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks to address complex data onboarding challenges
– Identify and resolve technical issues during the implementation phase, ensuring accurate mapping, validation, and transformation of data
– Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring compliance with required formats
– Collaborate closely with Product and Engineering teams to provide feedback on customer use cases and identify opportunities for platform improvements
– Work directly with customers during setup to understand their technical requirements and ensure a smooth implementation experience.
Required Qualifications:
– 5+ years of experience in software engineering, solutions architecture, or technical implementation roles
– 2+ years of experience in customer-facing technical roles
– Demonstrated proficiency and deep, production-level experience in TypeScript and/or JavaScript
– Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices
– Experience working with cloud-based infrastructure (AWS, Azure, Google Cloud)
– Familiarity with data transformation and validation processes, and handling structured data imports and exports
– Ability to solve complex technical problems and translate customer needs into effective solutions
– A startup mindset with adaptability, proactiveness, and a desire to improve processes and systems.
Consider applying if you have:
– Technical expertise, particularly in JavaScript, is non-negotiable
– Understanding of SaaS dynamics is crucial for this role
– Ability to assist in closing new business and expanding current customers
– Hands-on coding experience is required
Consider not applying if:
– You prefer highly structured environments and are uncomfortable with ambiguity
– You thrive in slower-paced environments
– You have no experience in the SaaS space
– You are uncomfortable with actively engaging in the sales process with prospects and growing customers.
Tools and Technologies Used:
In this role, you will utilize TypeScript/JavaScript for solution development, Flatfile’s APIs and SDKs for integration, and cloud services such as AWS, Azure, or Google Cloud for deployment. Additionally, you will use internal collaboration tools like Slack and Jira to communicate and coordinate with Product, Engineering, and Customer Success teams.
Salary and Benefits:
In accordance with applicable law, the following represents Flatfile’s reasonable estimate of the range of possible compensation for this role if hired in Colorado.
– Salary: $175,000 – $210,000 annually
– Variable: this role is eligible to contain a variable component
– Equity: this role is eligible to participate in Flatfile’s equity plan
Reasons to Join Our Team:
– Comprehensive health, vision, and dental insurance for you and your dependents
– 401k match. 100% matching for up to 3% and a 50% match for the next 2%
– Equity options for all full-time employees
– 100% remote work environment
– Flexible paid time off, with a recommended minimum of 3 weeks
– $10,000 home office makeover with personal access to an interior designer
– $150 per month towards cell phone and wifi
– Top-of-the-line tools and equipment including a Mac laptop
– 24/7 access to a Health Advocate & free annual membership to One Medical
– 12 weeks of paid family leave
– And many more benefits!
Diversity and Inclusion:
At Flatfile, we believe that a diverse and inclusive environment is crucial to building a great company. As such, we are proud to be an Equal Opportunity Employer and are committed to creating a welcoming space for people from all walks of life. We do not discriminate based on race, color, gender identity, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. While we have more work to do to advance diversity and inclusion, we are committed to growth that empowers everyone to succeed.
We hope you will consider joining our team and being a part of our exciting journey at Flatfile. Apply link
