Published: Sat, 02 Nov 2024 02:50:23 GMT
Position: User Experience Designer
Company: Pluribus Digital
Location: Washington, D.C.
About Pluribus Digital:
Pluribus Digital partners with government agencies to design, develop, and deliver impactful digital products. We are a hands-on digital services consultancy, combining technology expertise with a passion for improving how government serves the public. Our work spans diverse areas such as public health, financial industry regulation, citizenship and asylum, and identity and access management.
Role Overview:
We are seeking a talented User Experience (UX) Designer to join our team at USCIS. This role will involve working on mission-critical products that have deep connections to other tools and systems throughout USCIS, DHS, and the Department of State. The ideal candidate will have a strong background in UX design and a passion for creating user-centered digital experiences.
Key Responsibilities:
– Collaborate with clients to bring their product vision to life by conducting research, conceptualizing ideas, sketching designs, prototyping, and usability testing.
– Design and deliver research plans, user flows, wireframes, mockups, prototypes, and user stories that lead to effective digital experiences.
– Rapidly iterate on designs in alignment with Agile software development best practices.
– Facilitate collaboration among stakeholders, product teams, and users by applying human-centered design methods to refine and improve design artifacts.
– Translate ambiguous requirements into actionable plans and design deliverables by asking insightful questions.
– Support analysis and documentation of product requirements, with a strong focus on understanding the products being designed for.
– Partner closely with developers to adhere to established design standards and contribute to the development of new standards where necessary.
– Present ideas, concepts, and design solutions to stakeholders and encourage constructive feedback.
Qualifications:
– Must be able to obtain and maintain a Public Trust Clearance.
– Bachelor’s degree in any field, or equivalent work experience and certifications.
– Minimum of seven (7) years of experience in Information Technology, with a focus on user experience design within product development teams.
– Excellent understanding and practical experience in Figma, Digital Whiteboarding tools, user research, and refining business requirements.
– Ability to manage work and documentation in Jira and Confluence.
– Proven ability to collaborate with Agile leads, software developers, testers, business analysts, and product owners in an Agile environment.
– Demonstrated ability to translate ambiguous customer requests and diverse perspectives into clear, actionable deliverables.
– Self-starter with the ability to work independently.
– Strong consulting skills and the ability to build trust with clients and teammates.
Bonus Qualifications:
– Prior experience in government contracting, especially at USCIS.
– Professional experience related to service design and an understanding that technical solutions are part of a bigger, human-centered picture.
Why Work for Pluribus Digital:
– We support missions and products that serve the public good.
– We are a calm company, focused on quality over artificial urgency.
– We value diversity, equity, and inclusion in all aspects of our organization.
– We offer competitive compensation and benefits, including a salary range of $120,290-$141,210, annual bonus opportunities, medical/dental/vision benefits, PTO, company-paid life insurance, and a generous 401k match program.
– We also offer additional wellness benefits and a comprehensive employee discount program.
#LI-DB1 Apply link
