Published: Wed, 06 Nov 2024 10:51:22 GMT
Job Description: Data Insights Analyst
The Company:
Granicus is a leading technology company in the Govtech industry, dedicated to bringing governments and their constituents together through innovative solutions. We are passionate about creating equitable and inclusive communities and have been consistently recognized on the GovTech 100 list and as one of the best companies to work for by BuiltIn.
With over 25 years of experience, we have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers across the U.S., U.K., Australia, New Zealand, and Canada. Our comprehensive cloud-based solutions include communications, government website design, meeting and agenda management software, records management, and digital services. By simplifying resident interactions and disseminating critical information, we help governments better serve their communities and drive meaningful change.
Want to know more? Visit our website to see what we do.
The Role:
As a Data Insights Analyst, you will use your expertise in consumer insights and competitive business intelligence to drive marketing innovation and create exceptional experiences for our clients. Through data analysis, scripting, and professional communication, you will turn data into actionable insights for Simpleview and its clients. You will work closely with the Director of Analytics, Senior Data Insights Analyst, and other members of the Strategy & Insights team to answer complex questions and provide valuable insights.
Your Impact:
– Conduct ad-hoc data analyses using SQL, scripting, or other BI tools to support marketing, sales, and service efforts
– Engineer regular data collection solutions via ETL and scripting tools
– Design informative and accurate data visualizations in compliance with professional standards
– Conduct research to gather data and sources for internal and customer analyses
– Create various reports, including Core Visitor Insights, Web KPI, Social, Board Reports, and more
– Ensure data accuracy and credibility in reporting and provide consultation on workflow or data collection changes if needed
– Utilize Google Analytics and other data sources to analyze user needs, identify problems and insights, and prioritize solutions
– Build models to gain insights on performance and growth drivers
– Develop custom dashboards and reports for internal and external customers
– Provide feedback to Product, BI, Digital Marketing, and Developer teams on testing and data analysis
– Monitor data quality and partner with Strategy and CX teams to provide actionable insights
– Translate business problems into data analysis questions and requirements
You Will Love This Job If You Have:
– Knowledge of SQL, Python (especially Pandas), and front-end BI tools like Google Data Studio and Tableau
– Strong communication skills in writing and presenting data
– University-level training in data analysis or equivalent professional experience
– BS/MS in a quantitative field like Finance, Statistics, Data Science, or Mathematics preferred
– Minimum 2 years of experience in a data analytics role or equivalent
– Familiarity with query optimization and data ETL
– Experience with statistical techniques and programming languages such as Python, Pandas, and R
– Blend of consumer insights, competitive intelligence, and technical knowledge
– Ability to use analytics, metrics, and benchmarking to drive decision-making
– Excellent interpersonal, organizational, creative, and communication skills
– Understanding of big data, graphing, and reporting concepts
– Strong writing skills for reports, whitepapers, blog posts, etc.
– Knowledge of machine learning and travel/tourism industry a plus
Performance Metrics:
– Must work a minimum of 2080 hours per year, with at least 1872 hours billable
– Attendance and punctuality
– Completion of projects/tickets on time and within budget
– Quality execution of projects and tickets
– Adherence to Granicus’ Mission Statement and Core Values
Don’t have all the skills/experience listed? We are dedicated to building diverse and inclusive teams and do not have degree requirements for most roles. If you are excited to learn more, we encourage you to apply, and we may be able to find another suitable position for you.
Security and Privacy Requirements:
– Responsible for maintaining the confidentiality, integrity, and availability of Granicus’ information assets in accordance with our information security program
– Responsible for protecting employee and customer data and completing required privacy training in a timely manner
– Adherence to company policies
The Team:
We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture:
At Granicus, we strive to create a transparent, inclusive, and safe space for all employees. Our culture includes:
– Employee Resource Groups to promote diversity and inclusivity
– “Coffee with Mark” sessions where employees can interact with our CEO about important topics like mental health and work-life balance
– Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
– Guest speakers discussing relevant issues impacting our employees
The Impact:
We are proud to serve dynamic organizations worldwide and make a positive impact through our digital solutions. See more success stories on our website.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status, or any other status protected by applicable law. Apply link
