Published: Sat, 16 Nov 2024 20:50:46 GMT
Position: Salesforce Digital Experience Designer
Company Overview:
NeuraFlash is a premier AI and Consulting Partner of Amazon and Salesforce, dedicated to helping clients revolutionize their contact centers with AI-powered experiences. Our expertise spans across the Amazon ecosystem, including Amazon Connect, Lex, and Contact Lens, as well as the Salesforce ecosystem, including Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We pride ourselves on our ability to build data-driven experiences that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
Join NeuraFlash and become part of a company where growth is not just a goal, but a way of life. Since our founding in 2016, we have experienced an average annual growth rate of over 35%, creating exciting career opportunities for our team. Our focus on innovation, cutting-edge technologies like Salesforce, GenAI, and Amazon, and commitment to continuous learning sets us apart in the industry.
At NeuraFlash, we believe in endless learning. Our technical boot camps provide opportunities for our team to master new skills and technologies, whether it’s diving into GenAI or conquering Service Cloud Voice. Our success is rooted in the satisfaction of our customers, reflected in our exceptional CSAT score. Join our team and play a key role in leading impactful initiatives and contributing to meaningful change.
We value positive working relationships and strive to harness the full potential of our team to drive collective success. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you’ll build strong, cross-border relationships with teammates around the world.
Ready to join the NeuraFlash team and redefine growth and innovation together?
Job Overview:
As a Digital Experience Designer at NeuraFlash, you will be responsible for creating engaging and interactive experiences for users, delivering significant business value to our clients. Working closely with our talented AI team, you will have the opportunity to make meaningful contributions to our success. This position focuses on conversational design for both voice and text-based solutions.
In this role, you will have the opportunity to:
– Establish content, strategies, and personas for voice and text-based automated solutions
– Lead requirement gathering and client design sessions
– Create client-facing deliverables with a focus on user interaction and experience
– Collaborate on intent discovery and natural language models
– Work with developers and QA testers throughout the project lifecycle
– Help drive success criteria and reporting
– Provide analysis and recommendations for deployed solutions
– Contribute to and maintain design systems across platforms
– Design and prototype products and provide product feedback
Required Qualifications:
– Significant experience in customer-facing consulting roles
– 3+ years of experience in user experience and user interaction
– Degree in design, user experience, communication, or a related discipline
– Experience creating mockups and prototypes to communicate design ideas effectively
– Proficient in tools like Visio, Lucidchart, Figma, or InVision
– Ability to work with a conversational platform and graphical builder interface
– Experience collaborating with cross-functional teams to create exceptional end-user experiences
– Willingness and ability to learn new technologies, such as Salesforce Einstein and Agentforce, Amazon Lex, and Google Dialogflow
– Ability to tell outcome-oriented stories that demonstrate client return on investment
Preferred Skills:
– Experience designing conversational flows for text-based bots (e.g., web, Facebook Messenger, etc.)
– Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
– Knowledge of Salesforce Service Cloud or Sales Cloud
– Experience with prompt writing and generative AI-powered platforms
What can you expect in the interview process?
– Recruiter screen (30 minutes) – phone call to discuss your qualifications and career goals
– Peer interview (45 minutes) – video call to discuss your career goals and relevant work examples with a potential peer
– Panel interview with real-time exercise (60 minutes) – video call split into two parts: a prompt to discuss potential solution options live and time to interact with team members
– Organization lead interview (45 minutes) – video call to discuss your experience overcoming challenges and the tools you used to do so
What’s it like to be a part of NeuraFlash?
– Remote and in-person opportunities: Whether you work from our headquarters in Massachusetts, one of our regional hubs, or our India office, or you are part of our remote team, we are committed to keeping everyone connected and unified as one team.
– Travel: Some roles may require up to 25% travel, providing exciting opportunities to explore new places while making a positive impact on clients.
– Flexibility: We understand that a perfect 9-5 schedule is not always possible, so we value trust and understanding. If you need to take care of personal matters, we support you.
– Collaboration: We value your voice and encourage feedback to keep NeuraFlash thriving. Our executive team holds regular town halls and company meetings to address any suggestions or questions.
– Celebrations: While we take our work seriously, we also know the importance of having fun. Our teams enjoy various events and activities, both big and small, to celebrate successes and milestones.
– Location: NeuraFlash offers flexibility in work location, with options to work from our hub locations in the United States and India or remotely from anywhere in the United States, British Columbia, Ontario, or Colombia. Apply link
