Published: Tue, 26 Nov 2024 00:51:00 GMT
Position: Senior Software Engineer – Campaigns and Attribution
Company: Invoca
Location: Remote (United States and Canada)
Salary Range: $127,000.00 – 165,000.00, plus bonus potential
Invoca is seeking a highly skilled Senior Software Engineer to join our growing team. As the industry leader in AI and machine learning-powered Conversation Intelligence, we are constantly seeking ways to innovate and improve our technology. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities for growth within our company.
About the Role:
As a Senior Software Engineer, you will be responsible for writing high-quality code, operating independently on complex tasks, and acting as a technical expert in an area or feature set. You will have end-to-end responsibility for projects of increasing complexity and will be expected to identify and suggest areas of future work backed up by evidence. We are looking for someone with a passion for continuous improvement, maintaining production reliability, and hiring fantastic teammates.
About the Company:
Invoca is a world-class SaaS company that has raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. Our close-knit, cross-functional teams are passionate about continuous improvement and working at a brisk but sustainable pace. We value writing resilient code, paying down technical debt, and hiring fantastic teammates.
To learn more about the Invoca development team, visit our blog (https://medium.com/invoca-engineering-blog) and check out our open source projects (https://github.com/Invoca).
About the Team:
Our Campaigns and Attribution team is responsible for setting up call treatment to route calls to desired locations and collecting and enriching call data within Invoca’s eco-system. With our feature set, our customers can accurately link webpage visits with calls they receive via call centers and brick-and-mortar locations.
Responsibilities:
– Write high-quality code
– Operate independently on complex tasks
– Act as a technical expert in an area or feature set
– Have end-to-end responsibility for projects of increasing complexity
– Identify and suggest areas of future work backed up by evidence
– Identify and mitigate risk in the development cycle, from ideation to delivery
– Keep leaders up-to-date on progress, blockers, and potential surprises (both positive and negative)
– Diagnose the root cause of problems for any service area owned by the team
– Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
– Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence
Requirements:
– 5+ years of professional software development experience
– Experience with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, and HTML/CSS/JavaScript
– Familiarity with queueing systems like Kafka/RabbitMQ etc
– Familiarity with NoSQL data stores (we use Redis)
– Proficiency at removing roadblocks for complex tasks
– In-depth knowledge in one or more areas or features sets
– Awareness of industry best practices and trends
– Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security, visual design and more
– Recognition as a very capable engineer
Benefits:
– Paid Time Off – We encourage a work-life balance and offer an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
– Healthcare – We offer a healthcare program that includes medical, dental, and vision coverage with multiple plan options to choose from.
– Retirement – We offer a 401(k) plan through Fidelity with a company match of up to 4%.
– Stock Options – All employees are invited to ownership in Invoca through stock options.
– Employee Assistance Program – Our WorkLifeMatters program offers well-being support on a range of topics.
– Paid Family Leave – We offer up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
– Paid Medical Leave – We offer up to 12 weeks of 100% paid leave for childbirth and medical needs.
– Sabbatical – We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
– Wellness Subsidy – We provide a wellness subsidy applicable to a gym membership, fitness classes, and more.
This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.
Diversity, Equity, and Inclusion Statement:
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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