Published: Mon, 02 Dec 2024 22:51:29 GMT
Position: Product Operations Analyst (Remote)
Company: Flagright
Location: Europe (Remote)
Flagright is seeking a motivated and self-driven individual to join our team as a Product Operations Analyst. As a remote position, you will have the opportunity to work independently and take ownership of your tasks. We are a startup that offers exciting career growth opportunities for enthusiastic individuals looking to take the next step in their careers.
🛠 Key Responsibilities:
– Analyze data to identify trends and opportunities for enhancing functionality and user experience.
– Participate in customer meetings to gather requirements and scope new features and improvements.
– Communicate with customers through various channels to announce new features, address issues, and ensure a positive customer experience.
– Work with stakeholders to prioritize feature enhancements and translate customer needs into actionable product requirements.
– Create comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage.
– Conduct check-in meetings with customers to guide them through the product and improve their understanding and usage.
– Identify process gaps and propose solutions to optimize operational efficiency.
– Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.
– Collaborate with engineering teams to drive product enhancements and bug fixes.
– Monitor key performance indicators (KPIs) to assess the success and impact of product operations and make data-driven recommendations for improvement.
– Continuously evaluate user feedback and incorporate insights to enhance the product’s usability and customer satisfaction.
🙌 Requirements:
– Must be based in Europe and authorized to work without sponsorship.
– Availability to work remotely.
– 1-3 years of experience as a Product Operations Analyst or similar role.
– Excellent written and verbal communication skills in English.
– Proficiency in data analysis tools and techniques.
– Familiarity with product lifecycle management principles and methodologies.
– Experience working with cross-functional teams.
– Knowledge of product management frameworks and methodologies is a plus.
– Familiarity with project management tools and software.
– Ability to work independently and meet deadlines consistently.
– Continuous learning mindset.
– Fluency in additional European languages is preferred.
– Flexibility for occasional travel.
💯 Preferred Qualifications:
– Understanding of anti-fraud, anti-money laundering, or compliance domains.
– Previous experience in a product-focused role within the fintech industry.
– Ability to effectively communicate with stakeholders and customers.
– Understanding of financial data security and privacy regulations.
– Familiarity with risk management principles and methodologies.
– Understanding of sanctions screening processes and industry-standard sanction lists.
– Knowledge of data privacy regulations and practices.
– Familiarity with customer support systems and workflows.
– Experience with implementing and optimizing KPIs.
🤗 Benefits:
– Equity from day one at a Y Combinator startup.
– Make a difference by helping to stop human trafficking, money laundering, and terrorism financing.
– Work with a highly competent, top-tier team.
– Great career development opportunities.
– Low-bureaucracy environment and minimal meetings.
– Experience an international work culture.
– Flat organizational structure.
⚠️ Before You Apply:
We maintain high standards for all team members and conduct fair and honest performance evaluations. We are looking for individuals who are willing to push themselves and grow rapidly. If this sounds like you, we want to hear from you. Apply link
