Published: Sun, 05 Jan 2025 00:50:35 GMT
Position: Senior Engineer & Technical Account Manager
Location: [Insert Location]
Company Overview:
We are a leading technology company seeking a highly skilled and dynamic Senior Engineer & Technical Account Manager to join our team. This hybrid role is critical in providing advanced technical support for Citrix, virtualization, storage, and Cisco UCS environments while serving as a strategic partner to some of our most important customers.
Key Responsibilities:
– Manage and support Citrix solutions, including Citrix Cloud, Citrix DaaS, XenApp, and XenDesktop environments.
– Troubleshoot and optimize Citrix machine catalogs, delivery groups, and session hosts, including imaging and worker configurations.
– Maintain and configure Citrix ADC (NetScaler) for load balancing, gateway management, and security configurations.
– Collaborate with teams to implement, update, and maintain integrated solutions across virtualization, compute, and storage platforms.
– Troubleshoot and optimize networking configurations, including firewalls, switches, and routers, as they relate to Citrix and other interconnected systems.
– Serve as a Tier 3 escalation point for technical issues, guiding and mentoring junior engineers and peers.
– Act as a primary technical liaison for key customers, ensuring alignment of IT infrastructure with business objectives.
– Effectively manage incident and problem management processes, utilizing ITIL methodologies.
– Coordinate with offshore teams for monitoring, management, and SLA adherence across Citrix and related infrastructures.
Skills, Knowledge & Expertise:
– Extensive experience with Citrix technologies, including Citrix Cloud, Citrix DaaS, XenApp, XenDesktop, Citrix ADC (NetScaler), WEM, and Citrix SD-WAN.
– Proficiency in VMware, Cisco UCS, and Pure Storage, with experience in updates, troubleshooting, and optimization.
– Strong networking skills, particularly with firewalls, load balancers, and enterprise-grade networking solutions.
– Familiarity with scripting and automation tools such as PowerShell, Ansible, or Citrix SDKs.
– Solid understanding of ITIL processes, particularly in incident, change, and problem management.
– Exceptional communication skills with the ability to translate technical insights into business value.
– Strong customer service orientation and the ability to build long-term relationships with key stakeholders.
– Highly organized and capable of prioritizing multiple projects simultaneously.
Preferred Qualifications:
– Relevant certifications such as Citrix Certified Professional (CCP), Citrix Certified Expert (CCE), VMware Certified Professional (VCP), Cisco UCS certification, or Pure Storage certification.
– Experience with Citrix Analytics for Performance and Security.
– Knowledge of hybrid and multi-cloud deployment models.
Agencies/3rd Parties:
Agencies or 3rd parties may not solicit any employee of our company. Any candidate information received from an agency or 3rd party will be considered a gift and property of our company, unless the agency or 3rd party is an authorized vendor with an up-to-date contract signed by our Talent Acquisition team. No payment will be made to any agency or 3rd party who is not an authorized vendor or does not have specific approval in writing from our Talent Acquisition team to engage in recruitment efforts for our company. At this time, we are not interested in onboarding any new staffing partners. Apply link
