Published: Thu, 03 Apr 2025 18:51:29 GMT
Position: Senior Content Designer
Company Description:
Mobility Capital Finance Inc (MoCaFi) is a fintech company dedicated to empowering marginalized communities in America by providing better access to public, private, and social capital. We partner with government and non-profit organizations to create finance solutions for all. Our turnkey digital banking platform offers cash payments, deposit accounts, and wealth-building tools at the city, state, and federal levels.
MoCaFi has distributed over $100 million in guaranteed basic income, cash assistance, emergency rental assistance, and emergency utility payments in over a dozen municipalities. We have a diverse team of finance, engineering, and startup professionals leading the charge to close America’s racial wealth gap. Our services include FDIC-insured bank accounts, municipal-funded disbursement cards, and financial empowerment programs, available directly to consumers and through our public and private sector partners.
Job Description:
MoCaFi is seeking a highly motivated and proactive Senior Content Designer to join our Product team. In this role, you will create user-centered content for our fintech products across app and web platforms, helping customers securely access and monitor their accounts. You will be responsible for writing and proofreading copy, designing content, and ensuring that our language aligns with our brand’s tone while meeting the diverse needs of our user base. You will collaborate closely with product managers, designers, engineers, client services, and marketing to create intuitive, user-friendly content that simplifies complex financial products. This role involves participating in prototype refinement, analyzing key metrics, and contributing to a fast-paced environment focused on delivering exceptional products.
This position is remote with a hybrid option for those located in the New York City metropolitan area and will report to the Senior Director of UX Design. The salary range for this position is $XXX,XXX – $XXX,XXX based on experience and location.
Job Responsibilities:
Content Strategy & Creation: Develop and implement content strategies that align with product goals and user needs within the Payments/Fintech domain.
Copywriting, Proofreading, and Editing: Write clear, concise, and compelling copy for a variety of formats, including web pages, product descriptions, help articles, UI elements, FAQs, and product marketing collateral. Proofread and edit content to ensure consistency, clarity, and alignment with our brand voice and tone.
Content Design: Collaborate with UX/UI designers to design content that enhances user experience.
User-Focused Writing: Simplify complex financial concepts and jargon, making them accessible and understandable for a broad range of users.
Cross-Functional Collaboration: Work closely with cross-functional teams (e.g., Product, Engineering, Client Services, Marketing, Legal, Compliance) to gather insights, ensure content aligns with product requirements, and address business goals.
Content Governance: Maintain content style guides and ensure consistency across all channels. Collaborate with other designers and developers to uphold best practices.
Testing & Iteration: Conduct A/B testing on content to gather insights and refine content strategies based on real user feedback and analytics.
Advocate for Design Excellence: Champion content design practices and advocate for the value of user-centered content in improving the overall product experience.
Organizational Excellence & Documentation: Stay organized across multiple content design features, track progress, and ensure all deadlines are met efficiently. Contribute to the Design System by creating and maintaining clear documentation for content workflows, design processes, and content decisions, ensuring consistency and alignment across teams.
Required Qualifications:
Bachelor’s degree in HCI, Communications, English, or related field, OR 5+ years of experience as a Content Designer/UX Writer in fintech, payments, or banking (startup preferred).
3+ years of design experience using Figma, and strong proficiency with other design/prototyping tools (Adobe Creative Suite, Sketch, InVision, etc.).
Strong understanding of content strategy, user flows, and user research, with experience conducting user testing and iterating based on feedback.
Demonstrated understanding of the payments/fintech industry, including regulatory environments, and the ability to translate complex financial concepts into user-friendly content.
Exceptional writing, editing, and proofreading skills, with the ability to adapt voice/tone for diverse audiences.
Experience with Scrum/Agile development, strong collaboration skills, and proficiency in project management tools (Confluence, JIRA).
Knowledge of accessibility principles and experience creating/maintaining content documentation.
Strong portfolio showcasing design process and thinking.
Must be permanently located and authorized to work in the United States.
Why you’ll love working here:
An empowering workplace that values initiative and critical thinking.
Work towards achieving our mission of financial inclusion.
A supportive and inclusive culture that recognizes contributions and celebrates wins.
A welcoming environment that appreciates your bringing your entire self to work.
Time to rest and recharge – flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed.
MoCaFi believes that all individuals should have equal access to its programs, facilities, and employment opportunities. This policy is without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, disability, medical condition, genetic information, marital, or veteran status. Apply link
