Published: Fri, 29 Nov 2024 02:50:21 GMT
Position: Data Analyst
Company Overview:
Agero is a leading provider of digital driver assistance services, utilizing data-driven technology to enhance the vehicle ownership experience and strengthen client-customer relationships. As the top B2B, white-label provider in the industry, we are constantly driving innovation and transforming manual processes into digital, transparent, and connected solutions. Our services include an industry-leading dispatch management platform, accident management services, consumer affairs and connected vehicle capabilities, and a growing marketplace of services and support through our partner network. With partnerships with major automobile manufacturers and insurance carriers, we cover over 150 million vehicles and respond to 12 million service events annually. Agero, a member of The Cross Country Group, is headquartered in Medford, Mass. To learn more, visit https://www.agero.com/.
Position Summary:
As a critical member of our team, the Data Analyst plays a crucial role in driving data-centric initiatives and providing valuable insights to inform key business strategies. This role involves analyzing complex datasets, identifying trends and patterns, and translating data into actionable insights that help shape business decisions. The Data Analyst collaborates with cross-functional teams, including Product and Engineering, to ensure data insights are effectively translated into strategies that improve operational efficiency and drive business growth.
Essential Functions:
– Product Analytics & Experimentation: Optimize decision-making processes throughout the product lifecycle by conducting rigorous A/B testing and experimentation. Analyze results to provide actionable insights for iterative improvements and conversion optimization. Other focus areas include analyzing product performance metrics, customer segmentation strategies, and market trends to drive informed product development and enhancement strategies.
– Performance Monitoring: Develop and maintain real-time dashboards to track key performance indicators (KPIs). Conduct in-depth performance analyses to identify trends, anomalies, and areas for improvement. Provide recommendations to support operational efficiency and strategic initiatives.
– Insight Generation: Leverage quantitative analysis and data storytelling to uncover actionable insights for business growth. By understanding marketplace dynamics, customer behaviors, and emerging trends, you will empower business and product leaders to make data-driven decisions. Translate complex data into clear, compelling narratives that inspire innovation and continuous improvement.
– Cross-Functional Collaboration: Partner effectively with teams across Product Management, Engineering, Marketing, Sales, and other departments to prioritize and execute data-driven projects.
Job Specifications & Role Based Competencies – Knowledge, Skills, and Abilities:
Education: Bachelor’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field.
Experience: 2-4 years of experience in data analytics, business analytics, consulting, or related roles. Experience with cloud data platforms such as GBQ, Snowflake, or Redshift. Previous experience in a technical role at a top-tier professional services or leading technology company is preferred.
Role Based Competencies (Knowledge, Skills, & Abilities):
– Technical Skills: Proficiency in querying, analyzing, and visualizing large datasets using SQL, Python, R, and data visualization tools (e.g., Sigma, Tableau, PowerBI). Strong understanding of statistical techniques (e.g., Regression, A/B Testing, Causal Inference) and their application in business contexts.
– Communication: Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
– Problem-Solving: Strong analytical and problem-solving skills, capable of translating business requirements into actionable analytical solutions.
– Project Management: Demonstrated ability in project and task management, attention to detail, and the ability to work independently as well as part of a team.
Working Relationships:
This role involves close collaboration with Agero’s Product Management team and key stakeholders from Marketing, Engineering, Customer Success, Business, and Finance departments. Additionally, the position requires active engagement with analysts and data scientists across the organization, fostering opportunities to enhance efficiency and cultivate shared technical knowledge and expertise.
D, E & I Mission & Culture at Agero:
At Agero, we are all Change Drivers. Every day, we interact with thousands of drivers and tow professionals across the diverse landscape of our country. Our mission to safeguard drivers, strengthen client-customer relationships, and support the communities we work and live in unites us as a force for positive change.
The road to positive change starts within Agero. By celebrating our differences, we uplift each other and create space for innovation and community. Bringing our whole selves to work fuels our commitment, drive, agility, and courage, allowing us to not only transform the driver services industry, but also make a difference in the lives of our customers with every call, chat, and rescue.
This description is not intended to be a complete statement of job content, but rather a guide to the essential functions performed. Management retains the discretion to add or change duties at any time.
To review Agero’s privacy policy, please visit the link: https://www.agero.com/privacy.
Disclaimer:
Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available for applicants with disabilities in our recruitment processes. If you require accommodation, please contact recruiting@agero.com. Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero’s recruiting team directly at recruiting@agero.com. Apply link
