Published: Thu, 05 Dec 2024 22:50:23 GMT
Senior Data Analyst, Customer Success – SimplePractice
SimplePractice is a leading company in the health and wellness industry, providing innovative solutions for practitioners and their clients. We are currently seeking a highly skilled Senior Data Analyst to join our Customer Success team. In this role, you will play a crucial role in driving data-driven decisions and strategies to enhance customer satisfaction and retention.
Responsibilities:
– Utilize advanced statistical techniques and data visualization tools to analyze and interpret complex data sets related to customer success metrics.
– Develop and maintain team level dashboards and reports using Tableau to provide actionable insights.
– Use Zendesk to track and analyze customer support interactions.
– Gain a deep understanding of customer churn and identify opportunities for improvement.
– Collaborate with cross-functional teams to improve customer experience.
– Present findings and recommendations to senior management and stakeholders.
– Mentor junior analysts and provide guidance on best practices in data analysis.
Desired Skills & Experience:
– Bachelor’s degree in Data Science, Statistics, Math, Computer Science, or a related field. Advanced degree preferred.
– Minimum of 7 years of experience in data analysis, preferably in a customer success or related field.
– Proficiency in Tableau for data visualization and reporting.
– Experience with Zendesk for customer support data analysis.
– Familiarity with Customer Success Management software such as Gainsight or Churnzero.
– Strong analytical skills with the ability to interpret complex data and provide actionable insights.
– Excellent communication and presentation skills.
– Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Base Compensation Range: $110,000 – $140,000 annually. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.
Benefits:
– Medical, dental, vision, life & disability insurance.
– 401(k) plan with company match.
– Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays.
– Mental health resources.
– Paid parental leave & Backup Care.
– Tuition reimbursement.
– Employee Resource Groups (ERGs).
California Job Applicant Privacy Notice:
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at privacy@simplepractice.com. Apply link
