Published: Sat, 12 Oct 2024 20:51:02 GMT
Job Title: Senior Business Analyst
Company Description:
Te Tākinatanga | Our Story
At Contact, we believe that the environment is the greatest treasure of the world. We are committed to leaving a healthier world for future generations to come.
We are a power and telecommunications company, but we are more than that. We are constantly evolving and leading the way in renewable energy and digital customer experiences. Our team of over 1000 individuals from diverse backgrounds share a passion for our work, support one another, and learn together every day. Our guiding principles revolve around caring for our people and creating positive impacts in the lives of our customers.
Job Description:
Kōrero mō te tūranga | About the Role
As a Senior Business Analyst reporting to the End to End Change Manager, you will play a crucial role in Contact’s Retail business era of growth. Our focus is on innovation, customer experiences, and brand development, while also enhancing our capabilities in data and operational performance to deliver “Simple, Personalised Experiences – powered by Energy”.
To achieve our ambitious goals, we are fostering a culture of continuous improvement and collaboration by implementing an Agile Value Stream operating model for all teams involved in selling products and services to our customers.
Your primary responsibility will be to act as a liaison between initiative owners, business stakeholders, and delivery teams. You will also provide support and mentorship to other analysts, ensuring that the initiative owner’s vision is translated into meaningful requirements for delivery and that priority initiatives are successfully completed and operationalized.
Some of the ways you will achieve this include:
– Evaluating, analyzing, and documenting requirements and translating them into proper business and system specifications and service journeys
– Facilitating brainstorming and design thinking sessions with stakeholders for requirement elicitation
– Participating in quality assurance activities, reviews, audits, and data collection to ensure successful implementation of business change
– Designing and implementing change management interventions to realize business benefits
– Understanding Retail’s business processes
– Effectively facilitating and presenting at a senior level
– Inspiring others through your behaviors and leveraging best practices and thought leadership in your daily work
– Showing genuine concern for our people and customer experiences, not just the technical aspects of projects
Qualifications:
Ko wai koe | About You
Given the critical role you will play in Contact’s growth, we are looking for someone with the following qualifications:
– At least 5 years of experience in creating, socializing, and gaining approval for functional, non-functional, and operational requirements in the retail, self-service, and enterprise integration domains
– Deep knowledge of project delivery lifecycles, including experience with Agile methodologies
– Demonstrated ability to build and maintain relationships with key stakeholders
– Strong understanding of software development practices and experience working within a technology ecosystem
– Knowledge of change management practices and their application
– Understanding of integration patterns and data analysis best practices
People will describe you as:
– Analytical, with the ability to translate data into actionable insights
– Possessing excellent business acumen, preferably in the retail or utilities industry
– Able to work on multiple initiatives simultaneously
– A clear and effective communicator, especially with solution designers and development teams
– Knowledgeable in business analysis techniques and tools, such as process mapping, documenting requirements, and data analysis
Additional Information:
Our preference is to have candidates located near our Wellington or Auckland offices. However, we are open to candidates willing to relocate to these cities to better understand our business and establish key relationships.
Applications close at 5 pm on Friday, 11 October 2024.
Please note that only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply for jobs where they meet 60% of the criteria, women and underrepresented groups tend to only apply if they meet all the requirements. At Contact, we value diversity and do not believe in box-ticking. If you believe you have what it takes but do not meet all the requirements listed above, please still apply. We would love to have a conversation with you.
Te Mata Hiko (Contact Energy) does not accept CVs from recruitment agencies without a formal engagement confirmed and agreed to by our Talent team. In the event of unsolicited CVs from recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact the candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. This policy also applies to CVs sent directly to line managers. Apply link
